In-store returns for online orders save time and money

SmartBrief

December 3, 2020

RLA SmartBrief:  More brands and retailers are using in-store return services such as Happy Returns or creating their own, which increases efficiency and helps draw customers to stores. Happy Returns co-founder and CEO David Sobie says that "[c]onsumers just want a free return option," which doesn't have to be by mail.

Full story:  https://www.vox.com/recode/22149760/amazon-returns-kohls-happy-returns-staples-fedex-ups-locations